Introduction
Fresh Bite Catering LLC (“Fresh Bite Catering”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit freshbitecatering.ae or contact us through any of our channels.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Fresh Bite Catering LLC is a catering company registered and operating in the United Arab Emirates, headquartered in Abu Dhabi. We are part of Bin Hilal Enterprises.
For any privacy-related enquiries, contact us at info@freshbitecatering.ae, call us on +971 2 546 6262, or write to us at PO Box 8253, Abu Dhabi, United Arab Emirates.
2. Information We Collect
We may collect the following types of personal information.
Information you provide directly: your name, email address, and phone number when you submit an enquiry, request a quote, or contact us; your company name, job title, and organisational details for B2B enquiries; event details such as date, location, guest count, and occasion type for events enquiries; and any additional information you choose to include in a message or form submission.
Information collected automatically: browser type and device information; pages visited and time spent on the website; IP address and approximate location; and the referring website or search term used to find us. We collect this information through cookies and standard web analytics tools.
3. How We Use Your Information
We use your personal information to respond to your enquiry or quote request, process and manage catering contracts and bookings, send relevant follow-up communications relating to your enquiry, improve our website and understand how visitors use it, and meet our legal and regulatory obligations.
We do not use your information for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Our legal bases for processing include your consent where applicable, the performance of a contract or pre-contractual steps at your request, compliance with a legal obligation, and our legitimate interests in operating and improving our business.
5. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We use essential cookies required for the website to function correctly, and analytics cookies to understand how visitors interact with the website.
You can disable or manage cookies through your browser settings at any time. Disabling certain cookies may affect your experience on the website.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who support our operations such as IT and hosting providers, under strict confidentiality obligations; regulatory or government authorities where required by law; and professional advisors such as legal or audit firms, where necessary.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Enquiry and contract records are typically retained for a minimum of five years.
8. Your Rights
Under the UAE PDPL, you have the right to access the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data subject to legal retention requirements, withdraw consent where processing is based on consent, and lodge a complaint with the relevant UAE data protection authority.
To exercise any of these rights, contact us at info@freshbitecatering.ae.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at info@freshbitecatering.ae, call us on +971 2 546 6262, or write to us at Fresh Bite Catering LLC, PO Box 8253, Abu Dhabi, United Arab Emirates.
Last updated: July 21, 2026
